Privacy Policy
Last updated: November 2025
This Privacy Policy ("Policy") governs how Hedgetide Limited ("we," "our," "us," or "the/our Company") collects, uses, discloses, and safeguards personal information when you ("you," "your," or "Client") access or use our website ("Site"), platforms where applicable, learning systems, course or courses, webinars, presentations, or any related services (collectively, the "Services"). As an on-line education company, we operate internationally and are committed to maintaining certain standards of data protection across all regions where we conduct business. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information You Provide
Contact details: name, email address, phone number where applicable, billing address.
Account information where applicable: username, password, preferences.
Payment information: billing details necessary to process transactions processed through secure third‑party payment processors.
We do not store or have access to full payment bank account numbers or full payment card numbers.
Communication data: inquiries, support messages, electronic mail, feedback, survey responses where applicable.
1.2 Automatically Collected Information
Usage data: IP address, browser type, device identifiers, pages or subpages visited, time spent on the Site;
Cookies and tracking technologies: used to improve site functionality, analytics, and user experience.
Information on how we use and process cookies can be found in our Cookie Policy.
Our Cookie Policy shall be deemed part of this Privacy Policy, including and not limited to Section 7 of this Privacy Policy, which our Cookie Policy is by reference incorporated into and forms an integral part thereof.
1.3 Information From Third Parties
Where permitted by law, we may receive information from:
Payment processors;
Marketing or analytics partners;
Public databases or social media platforms where applicable.
2. How We Use Your Information
We use personal information for the following purposes:
To provide, maintain, personalize, and improve our services;
To personalize your learning experience;
To process transaction data and deliver purchased products or services;
To communicate administrative updates, security alerts, and marketing materials;
To manage user accounts and authentication where applicable;
To communicate with you (e.g. and not limited to in order to provide explanatory notes, annotations, updates, announcements, or reminders);
To provide client support;
To deliver marketing communications where permitted by law;
To analyze usage trends and enhance functionality and performance;
To analyze website usage and optimize functionality and performance;
To detect and prevent fraud, misuse, or security threats;
To meet legal obligations and enforce our terms.
3. Legal Bases for Users in the EEA, UK, and Similar Jurisdictions
If you are located in the European Union, United Kingdom, or other regions with similar data protection laws, we process your personal information based on one or more of the following legal bases:
Performance of a contract;
Compliance with legal obligations;
Legitimate interests;
Consent (where explicitly required).
4. Disclosure of Your Information
We may share personal information with:
Service providers: hosting, analytics, payment processing, customer support;
Business partners: when providing jointly offered programs or events;
Professional advisers: legal, financial, or compliance consultants;
Authorities: where required by law, regulation, or court order.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with our legal obligations. Retention periods vary depending on data type and legal requirements.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you;
Request corrections or updates;
Request deletion or restriction of processing;
Object to certain uses of your data;
Request data portability;
Withdraw consent.
To exercise your rights, please contact us using the information at the end.
7. Cookies and Tracking
You may be able to manage or disable cookies through your browser settings. Some features of our Services may not function properly without cookies.
Information on how we use and process cookies can be found in our Cookie Policy.
Our Cookie Policy shall be deemed part of this Privacy Policy, which it is by reference incorporated into and forms an integral part thereof.
8. Security
We use administrative, electronic, technical, and physical security measures designed to protect your information. However, no on-line system is entirely secure, and we cannot guarantee absolute security.
9. Minor Privacy
Our Services are not intended for minors as per their local jurisdiction's laws and regulations. We do not knowingly collect personal information from minors without appropriate legal consent in accordance with applicable law.
If you believe a minor has provided us with information, please contact us to request deletion.
10. Third‑party Links
Our Services may contain links to external websites. We are not responsible for the privacy practices of third‑party websites.
We encourage you to review third-party privacy policies independently.
11. Amendments to This Privacy Policy
We may update, amend, revise, or make changes to this Privacy Policy periodically. Updates will be uploaded with a revised "Last Updated" date. Continued use of the Services constitutes acceptance of the updated terms.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Hedgetide Limited
167-169 Great Portland Street, 5th Floor, London, The United Kingdom, postal code: W1W 5PF
Telephone: 0044 7423836429
E-mail: headquarters@hedgetide.com