Refund Policy
Last updated: November 2025
This Refund Policy ("Policy") governs the terms under which refunds may be requested and issued by Hedgetide Limited ("the/our Company," "we," "us," or "our"). By purchasing any product or service from our Company, you ("Client," "you," or "your") agree to the terms set forth below.
1. General Policy
Our Programs or Modules are designed to deliver educational experience accessible to learners in multiple countries. Because our services may include digital content, presentations, and downloadable materials, refund eligibility varies based on the type of product or service purchased.
We reserve the right to update, modify, or revise this Policy at any time. Changes become effective upon publication on our website.
2. On-line Programs or Modules
All purchases of digital content, presentations, and downloadable materials, or all purchases of on-line Programs or Modules, are deemed final on an "as is" basis once access has been granted, as specified in our Terms and Conditions, Disclaimer, and Educational Course Disclaimer.
However, we may offer a refund within 14 calendar days of purchase or subscription, inclusive of any free-of-charge trial periods, if all of the following conditions are met:
You provide a written request via our client electronic mail address,
You have attended, actively participated in, and sustained consistent attention and focus during all the course classes prior to the above-mentioned written request regardless of those course classes' schedule, and
You explain the reason or reasons for dissatisfaction, so that we may improve our services, provided that we are under no obligation to improve our services.
If the above conditions are not fully met, your purchase or subscription shall remain non-refundable.
In case a refund is granted as per the foregoing, the value of any Promotional, Coupon, Discount, or Redemption Codes redeemed shall be deducted from the refund.
3. Subscription Services
If you purchase a subscription-based product or service, you may cancel at any time. Your cancelation prevents future charges. Any refund for a subscription-based product or service falls under the terms specified in the previous Section of this Refund Policy in its entirety.
4. International Clients
Refunds are processed in the original payment currency. Exchange rate fluctuations, international banking fees, and transaction-processing charges are non-refundable.
Some countries may grant additional consumer rights, and we comply where legally required.
5. Unauthorized Purchases and Billing Errors
If you believe a charge was made in error or without authorization, you must contact us within 10 calendar days of the transaction. We will investigate and respond in accordance with applicable regulations.
6. How to Request a Refund
To initiate a refund request, you must contact us via our client electronic mail address.
You must include your full name, order number where available, payment method, and the reason or reasons for your request.
7. Non-refundable Items
The following are strictly non-refundable unless otherwise required by law:
Completed coaching courses;
Products or services purchased from third-party legal entities, including and not limited to Partners of Hedgetide Limited.
8. Compliance and Exceptions
Our Company respects the legal requirements of each jurisdiction, which our Company operates in or has clients in. If local regulations grant additional refund rights beyond this Refund Policy, our Company will comply with applicable law.
9. Amendments to This Refund Policy
We may update, amend, revise, or make changes to this Refund Policy periodically. Updates will be uploaded with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
If you have questions, concerns, or requests regarding this Refund Policy, please contact us at:
Hedgetide Limited
167-169 Great Portland Street, 5th Floor, London, The United Kingdom, postal code: W1W 5PF
Telephone: 0044 7423836429
E-mail: headquarters@hedgetide.com